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CAD / GIS Supervisor

TITLE: CAD/GIS/Supervisor 
Posted 2.2.2018, Expires 2.21.18
Classification: Exempt (Executive) Department: Telecom/Energy Reports to: Operations Manager or Location Vice President

Position Summary:
Oversees all CAD/GIS/GIS operations. Troubleshoots problems, heads quality control and supervises the work of subordinates. Trains new drafters and updates training of subordinate drafters. Develops productivity tools. May perform daily, weekly, or monthly backups. Works with Engineers, Project Managers and other personnel to define and implement CAD/GIS/GIS applications for given projects. Directs the CAD/GIS/GIS system and CAD/GIS/GIS production staff toward set goals. Plans and implements improvements for the CAD/GIS/GIS department.

Essential Duties and Responsibilities:

Directs/supervises and reports on the performance of CAD/GIS department systems and production. Recommends long-range plans, schedules, budgets and priorities.

Directs the development of new methods and routines of CAD/GIS to assure optimum utilization of all CAD/GIS Technicians and CAD/GIS equipment.

Collects and evaluates statistical and technical information for use in the department.

Participates in the selection, training and development of new CAD/GIS personnel; ensures that the staff maintains current knowledge and training with regards to software (i.e., AutoCAD/GIS, Microstation), hardware and current CAD/GIS techniques and standards.

Establishes and maintains coordination between the CAD/GIS staff and Engineers and Project Managers. Maintain updates for tickets issued related to work completion.

Develops and maintains estimating guidelines for work assignments; assists with estimates for new projects. Responsible for the CAD/GIS department’s quality control; troubleshoots non-routine problems.

Maintains records of performance for all CAD/GIS personnel and provides written and oral reports. Resolve client issues and answer clients’ questions regarding projects.

Provides associates with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Implement FEC and departmental policies, procedures, and service standards in conjunction with management. Discuss job performance problems with associates to identify causes and issues and to work on resolving problems.

Evaluates associates’ job performance and conformance to regulations and recommend appropriate personnel action. Review records and reports pertaining to activities such as production, payroll, monitor work activities, and evaluate performance. Interpret and communicate work procedures and company policies to staff.

Will be required to perform other duties as requested, directed or assigned.

Education and Experience:
High school diploma or equivalent required. Associates degree in drafting or business management or GIS applications including ESRI, Elations, NISC, Microstation, etc.
Minimum one (1) year lead/supervisory experience.
Minimum five (5) years of progressive drafting and design experience. An expert in AutoCAD/GIS or Microstation.

Job Knowledge:
Working knowledge of GIS applications including ESRI, Elations, NISC, Microstation, etc.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training — Knowledge of principles of instruction for individuals and groups.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, labor relations and negotiation.

Computers and Electronics — Knowledge of computer software, including applications and programming.

Economics and Accounting — Knowledge of economic and accounting principles and practices.,

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Time Management — Managing one’s own time and the time of others.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Instructing — Teaching others how to do something.

Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences using the English language.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand in the English language.

Speech Clarity — The ability to speak clearly so others can understand you in the English language.

Speech Recognition — The ability to identify and understand the speech of another person.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Near Vision — The ability to see details at close range (within a few feet of the observer).
Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Expression — The ability to communicate information and ideas in writing in the English language so others will understand.

Supervisory Responsibilities:
Supervise all CAD/GIS and drafting personnel.

Licenses, Certifications, Training Requirements:
A valid motor vehicle driver’s license in good standing required.

Physical, Mental and Visual Demands:
Flow of work involves normal mental and visual attention along with manual coordination much of the time. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
Exposed to a combination of normal office type environments.
Travel limited to training seminars and or industry trade shows.


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