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Getting to Operational Excellence: Ten Questions Whitepaper

From a customer perspective, every service you provide should work every minute of every day, regardless of holidays, what time it is or who may be on vacation. Customer expectations also likely include wanting the service provider to be proactively monitoring the network to prevent any issues as opposed to the alternative: reacting when the customer calls to report a problem. Download Whitepaper Here pdf-icon

So how is your organization positioned to deliver operational excellence? There are some simple questions to answer to assess if you are in the position to proactively prevent issues as opposed to reactively putting out fires. 
 
TEN QUESTIONS TO ASK OF YOUR INTERNAL OPERATIONS: 1. What are your current systems and procedures for monitoring and alerting of your current IP network?
2. When did you last do a security evaluation of your network infrastructure and internal procedures? 3. What is your three to five year plan for evolving your network and service offerings? 4. What is your five-year plan for upgrades and replacements to your core IP network? 5. Does your network currently have any manufactured discontinued or unsupported equipment that should be replaced? 6. Are there any current issues in your network that are causing low customer satisfaction with your services or that your technicians are spending too much time trying to resolve? 7. Have you considered the implications of implementing a Gigabit City type service offering on your network and the impact it would have on your core IP network equipment? 8. Are you gathering and analyzing historical data to prepare for network issues? For example, every year during NCAA playoffs, you see the network getting clogged up and you prepare for it.
9. When did you last update existing security technology (antivirus software, firewall patches, etc.)? 10. Have you deployed training and employee education to ensure your own employees recognize cyber threats? How about customer training? PREPARE YOUR ROADMAP: Through some purposeful and visionary planning discussions, your organization can efficiently prepare that roadmap to operational excellence. Consider the importance of:
  • Scalable Network Design
  • Security Infrastructure
  • Backup and Cloud
  • Device Lifecycle Management
  • Network Monitoring and Management
  • Multi-System Integration
  • Troubleshooting
  • Standards Compliance

With high client satisfaction scores, Finley Engineering has become a trusted and preferred partner in the services we offer, which include IP Design and Services. Clients choose to work with us, and stay with us based on the quality of our work, planning and communication. We thank our Finley Associates for the work they’ve done to earn us a 95% client satisfaction rating. Contact us and we will help you map out your roadmap to operational excellence. www.fecinc.com Mike Ockenga Finley Engineering 5353 Wayzata Blvd. Suite 209 Minneapolis, MN 55416 952-582-2912 m.ockenga@fecinc.com

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