Different Patterns on Voice Call Length by Age: YouGov

New research from YouGov steps back and looks at a question that is so basic it is largely ignored: How long do people spend talking on the phone on a typical day?

The research looked at both business-related calls and those to friends and family.

On the friends and family side, the results were: Less than 1 minute (17% of adults); 1 to 15 minutes (35%); 16 to 30 minutes (13%); 31 to 45 minutes (6%), 46 to 60 minutes (5%); 1 to 2 hours (4%); and more than 2 hours (3%). Seven percent said they didn’t know and 11% said that they don’t answer voice calls.

On the work side, the results were: Less than 1 minute (22%); 1 to 15 minutes (17%); 16 to 30 minutes (6%); 31 to 45 minutes (3%), 46 to 60 minutes (3%); 1 to 2 hours (2%); and more than 2 hours (3%). Eight percent said they didn’t know and 36% said that they don’t answer voice calls.

The study broke out responses for different age groups. It found that 1 to 15 minutes was the most common period of time for all groups in the friends and family category.

The work-related category was slightly more mixed. One to 15 minutes was the most common for the 18- to 24-year-old and 35- to 44-year-old group. The 25- to 34-year-olds, 45- to 54-year-olds and those over 55 spent less than a minute on such calls.

“Analyzing the data by age reveals some trends. Younger adults, particularly those aged 18 to 24, show varied usage,” according to report. “For instance, 16% of this age group spends 31 to 45 minutes on friends and family calls, while only 7% of those aged 55+ spend the same amount of time. The 18 to 24 age group also shows higher percentages for longer call durations, with 9% spending more than 2 hours on personal calls.”

The survey was conducted in April and was based on feedback from 1,510 adults in the U.S.

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