Poor connectivity has become a huge issue rather than an occasional problem, according to the April TechSee Home Connectivity Pulse. The report says that nearly three-quarters (71%) of households experience connectivity issues. The reasons are varied, including frequent interruptions, degraded performance, and room-level coverage gaps. The only thing that is consistent is that connectivity is poor.

Almost half (48%) of those surveyed said they had issues on a daily or weekly basis, while more than a third (37%) said they had inconsistent coverage across different areas of the home.

These problems are more than annoying; they can lead to lost revenue for providers. Fifty-two percent of consumers say they are likely to switch providers within the next six months if issues persist. The figure is much higher (82%) among households experiencing connectivity instability.

Premium Wi-Fi customers — even those who pay for enhanced services — tend to have more connectivity issues than the population as a whole. More than half (56%) said they pay for the enhanced services, yet these high-value customers experience more frequent issues.

For those and other technical issues, the overwhelming majority (86%) of consumers prefer remote visual assistance rather than a technician visit, because the former usually results in faster resolution. The same percentage of consumers report that they try to resolve the issues themselves or through digital channels before contacting their provider.

Multiple devices exacerbate the connectivity issue. Fifty-five percent of homes with 11 or more devices reported frequent issues, compared to 40% among households with fewer devices.

“Connectivity instability is a default customer experience for too many households,” said Eitan Cohen, CEO and Co-Founder of TechSee, in a prepared statement.

“Service teams are expected to resolve issues they cannot fully see, while customers increasingly expect immediate, remote solutions. Bridging this visibility gap inside the home is critical. Providers that can understand and resolve connectivity issues in real time using Visual and Spatial AI will reduce churn, improve operational efficiency, and better protect their premium customer base.”