Report: 84% of Consumers Had Telehealth Visits in Past Year

Telehealth has fully established itself as a normal way to access healthcare, according to new research from telehealth systems provider Key Care. Eighty-four percent of consumers say they use telehealth technology to see their regular doctor or an associate doctor.

In addition, 78% report that their virtual providers are able to access their long-term medical records during the visit.

Nearly half (45%) of consumers prefer telehealth for minor but urgent issues, compared to 18% who had no preference and 37% who prefer going to the doctor’s office. Patients preferred telehealth over office visits for refills and test results (73% vs. 16%) and behavioral health needs (43% vs. 31%). Consumers have used telehealth for many purposes during the past year. Some examples:

· Medication refills, test results or similar routine care or follow-up: 28%

· Care for an urgent but minor issue, such as the flu, COVID, a rash, or urinary tract infection: 25%

· Behavioral/mental health issues: 17%

· Management of an ongoing, well-controlled chronic condition, such as diabetes, hypertension or obesity: 15%

· Specialty care such as cardiology, endocrinology and rheumatology: 9%

· Pre- or post-surgery care: 5%

“Consumers clearly value the advantages of telehealth for routine care, especially when provided by someone who can share records with their primary doctor,” Lyle Berkowitz, MD, CEO of KeyCare said in a press release.


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