Research: Americans Reach for Their Mobile Phone Every 2.5 Minutes

Guy Holding a Cell Phone

Americans are reaching for their mobile phones an average of 352 times a day, or once every 2 minutes and 39 seconds, according to new research from Asurion, a provider of cellphone repair services.

That figure represents a four-fold increase from a similar study the firm conducted before the COVID-19 pandemic.

Surprisingly, older Americans were more likely to consider their mobile phone to be a necessity than their younger counterparts. More than three-quarters (76%) of Gen Xers, 75% of Baby Boomers (75%), Gen Zers (71%) or Millennials (68%) find their mobile phones to be indispensable.

Six-in-10 of those surveyed said they could go no more than a single day without their phone. Two-thirds of parents said they’d need a working device within a day or sooner if theirs was lost, damaged or stolen. Twenty percent of those surveyed said they are unwilling to go without their smartphone for more than “a few hours,” while three-quarters of us are so attached to our devices that we take them into the bathroom

The figures were drawn from a survey of 1,965 U.S. adults.

“From video chatting with loved ones to conducting contactless payments, mobile banking and even bringing up menus at restaurants, the pandemic has certainly put our smartphones at the center of it all,” said Anitha Somanahally, Asurion senior director, research and insights, in a prepared statement. “Our phones have become such a huge part of our day that when they break, getting them fixed or replaced becomes an urgent priority.”



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